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Owned and operated by Kingdom Velocity LLC, our team is ready to answer questions about equipment, orders, or anything else.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on how to start a return and what qualifies.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Our team can walk you through it if needed.
How do I know which smith machine or basketball system is right for my space?
Each product page lists the full dimensions and recommended ceiling height or floor space. If you are still unsure, send us your room measurements and we will help you find the best fit.
Do your pilates reformers and golf simulators require professional assembly?
Most of our equipment ships with detailed assembly instructions designed for at-home setup. For larger systems like golf simulators, we recommend having a second person available to help with heavier components.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our support team aims to reply to every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Family-Focused Service
We treat every customer the way we would want our own family to be treated.
Free Continental Shipping
Most orders ship free within the Continental U.S., backed by our 30-Day Returns policy.
